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Customer support, client care Jobs in Entry and Basic-level

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Ecolab

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Country / Region

Kenya
Nigeria
Uganda

Fuzu

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Customer Care Representative (E - Commerce)

Closing: May 15, 2024

3 days remaining

Published: May 8, 2024 (4 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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Requirements / Qualifications
  • B.Sc or HND in a related field.
  • Proven experience in customer service or a related field.
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving abilities and a customer-centric mindset.
  • Proficiency in using online communication tools and e-commerce platforms.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Positive attitude and willingness to go above and beyond to exceed customer expectations.


Responsibilities
Requirements / Qualifications
  • B.Sc or HND in a related field.
  • Proven experience in customer service or a related field.
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving abilities and a customer-centric mindset.
  • Proficiency in using online communication tools and e-commerce platforms.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Positive attitude and willingness to go above and beyond to exceed customer expectations.


Job Summary

  • Are you passionate about customer service and ready to make a difference in the world of e-commerce?
  • We're seeking a dedicated Customer Care Representative (E-commerce) to join our team at our Victoria Island location.
  • In this role, you'll be the face of our brand, ensuring that every customer interaction is positive, memorable, and exceeds expectations.

Job Functions / Duties

  • Provide exceptional customer service to our valued customers online.
  • Respond promptly and professionally to customer inquiries via email, chat, and social media platforms.
  • Assist customers with order-related questions, product inquiries, and technical issues.
  • Resolve customer complaints and escalate complex issues to the appropriate department.
  • Process returns, refunds, and exchanges in accordance with company policies.
  • Proactively identify opportunities to improve the customer experience and provide feedback to the management team.
  • Stay up-to-date with product information, promotions, and company policies to better assist customers.

Tags

Customer support, client care jobs

Health care, medical industry jobs

Entry and Basic-level jobs

Jobs in Lagos

Jobs in Nigeria

Customer support, client care jobs in Lagos

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